Play Rules

In order to provide the best service and environment, you MUST follow our rules and policies during your visit with us.

Follow the Rules

1. Children MUST be supervised by a parent or guardian at all times.
2. All guests are REQUIRED to complete AND sign our waiver before entering the play space.
3. Children who appear visibly sick will kindly be asked to return on a day when they are feeling better. We respectfully ask that parents or guardians consider the health and well-being of all our guests.
4. We understand many of our guests are potty training. If so, we ask that children wear appropriate potty-training undergarments while at The Bounce Place. Please note, swim diapers are not permitted in the play space. There will be a $100 cleaning fee if your child soils in The Bounce Place.
5. The Bounce Place is not responsible for any lost or stolen items.
6. The Bounce Place is not a drop-off center or child care facility. Parent or guardian cannot exit facility without their child. Do not leave children unattended.
7. Food or beverages consumption is only permitted in designated lounge areas.
8. Running, pushing, or rough housing is not permitted at any time. Watch out for other children and play safe.
9. Older children need to be considerate of younger, smaller children.
10. Food, drink, candy, lollipops or sharp objects are not permitted in or on any air-inflatable. Glasses and jewelry should be removed.
11. Go down slides feet first, and do not slide until the bottom of slide is clear. NO JUMPING. No climbing up slides. Use only designated ramp to reach the top of slides.No flipping.
12. Do not go behind any inflatable or any other restricted area. Do not uncover or move blower box.
13. Clean socks must be worn at all times, including non-participating adults. No shoes of any kind allowed.No exceptions.
14. Staff member instructions must be followed at all times.
15. Absolutely NO alcohol, tobacco or illegal drugs are permitted at any time.
16. The usage of vulgar language is prohibited.
17. Walk-in parties are NOT permitted. Birthday celebration is NOT allowed in the sitting area.
18. Keep balls inside the ball pit. No hard throw.
19. Failure to follow the Bounce Place play rules and policy will result in eviction from the facility without a refund. The Bounce Place reserves the right to refuse admittance to anyone for any reason.
20. Final very important rule, HAVE FUN!

How often is the playground cleaned?

DAILY!!! Our playground is cleaned and sanitized throughout the day and is thoroughly cleaned and sanitized every night. Cleanliness is our top priority!
What if we lose something?

Please understand, we are NOT responsible for any lost, damaged, or forgotten items. If you are missing something please email info@thebounceplace.us regarding the item you are missing so we can check for you.
Do you have a height requirement?

Our indoor playground is for children 55 inches and below. If you have any taller children attending your group they WILL be permitted into the facility, however, they will be treated as an adult. Any adults or larger children not playing safely around our smaller children/guests will be asked to leave without any refund. If you booked a birthday party and have relatives and guests with older children – these rules still apply. Any guests of your birthday party that do not abide by these rules will be immediately removed from the facility. The safety of our children/guests is our primary concern.
Do I have to stay with my child(ren) at all times?

Parental supervision is required at ALL TIMES. The Bounce Place is NOT a drop-off center. There must be one legal guardian responsible for monitoring their children at all times while they play in our facility.
What should we wear?

All guests, regardless of age, should be fully clothed in a shirt, pants or shorts at all times. Everyone must bring their clean socks. Shoes, sneakers, and sandals are not permitted. If you forget socks, we have socks you can purchase. Everyone who is playing in our facility must wear socks. This helps keep our facility clean for our patrons and ensures the longevity of our equipment. Pantyhose & baby booties are not acceptable as socks; please bring only socks. Diapers need to be covered by pant wear of some sort. Items like jewelry, watches and loose clothing should be removed from every adult and child prior to entering in the play area. Remember we don’t want anything getting caught, damaged or broken.
How long is my child allowed to play for the general admission price?

As long as their happy little heart desires and your schedule allows. We have no time limits on play time, though re-entry rules do apply.
What are your rules for conduct while playing?

Any rude, rough play, or inappropriate behavior will not be tolerated by any child or adult. In the event a child or adult violates this policy, they will be asked to leave with NO refund. Using inappropriate language will also result in your removal. Patrons are required to follow the requests of The Bounce Place staff members immediately and at all times.
Can we place party decorations on the walls?

You’re welcome to bring decorations, however, to preserve the integrity of our party room, we do not permit ceiling decorations, streamers, silly string, confetti, glitter or piñatas. A $150 clean-up fee will be charged for the prohibited decorations.
Can my party be rescheduled?

Yes, parties can be rescheduled and subject to availability, but deposit is non-refundable. NO SHOW OR NO CALL, NO RESCHEDULING.
Can I just celebrate a birthday in the lounge area?

Unfortunately we do not allow birthday celebration in the lounge area. All birthday parties should be pre-arranged with us.